ISO 20000-1:2018 specifies requirements for an IT Service Management System (ITSMS), allowing organizations to plan, establish, implement, operate, monitor, review, maintain, and improve a service management system. It is built on a process-based approach and aligns with best practices from frameworks such as
ITIL®, COBIT®, and ISO 9001. In today’s digital economy, organizations depend on IT services
for business continuity and customer satisfaction; ISO 20000-1 ensures those services are delivered effectively and consistently.